Account Assistant

Focus South, Inc.

Company Description

We want new, bold, powerful methods of increasing customer acquisition for our clients, all-the-while enforcing a branded individualized training program to develop top managers and marketing professionals.

Job Description

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives.

Responsibilities:

· Collaborate with the sales, design, procurement, and construction teams to improve workflows

· Brainstorm the development of internal apps to assist with the post sales processes

· Maintain quick response times between clients and all internal teams

· Implement process during the pre-construction phase to ensure each

project is on-track and the client is proactively communicated with

· Capture customer feedback and uphold high standards for CSAT and NPS scores

· Own the customer communication relationship during the 2-3 month project fulfillment process

· Coordinate pre-construction deliverables and share key information

between the client, sales team, design team, and general contractors

· Collaborate with cross-functional teams across business and product

Qualifications

· BA/BS degree strongly preferred

· Excellent written and verbal communication skills required

· Ability to handle high volume, complex inquiries, and high-profile client base

· Proven success operating in a fast-paced, customer service environment

· Effective presentation and training skills required

· Effective collaboration and problem-solving skills required

· Ability to multi-task, manage through conflict and use priority setting to accomplish goals required

· Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred

Additional Information

· 401(k)

· 401(k) Matching

· Dental Insurance

· Disability Insurance

· Employee Assistance Program

· Employee Discount

JR2019