Administrative Assistant Service Center

Crawford & Company

Excellence In Everything We Touch

Position Summary

Under direct supervision, provides clerical assistance and performs administrative related functions in conjunction with other service center personnel in the maintenance of daily service center activities.


  • Evaluates workflow processes to insure compliance with Business Unit best practices and modifies for compliance and efficiency
  • Administers inventory control system for supplies
  • Manages service center location filing, storage and retention functions
  • Maintains equipment inventory and maintenance records for service center location; recommends to Operations Manager or Service Center Manager, acquisition or disposition of furniture and equipment from the fixed asset list
  • Organizes agenda and materials for service center location staff meetings
  • Maintains all fleet records for the branch and works with the fleet department as a service center liaison
  • Assists with the supervision and/or implementation of systems input and software/database management within the service center location
  • Answers and directs incoming phone calls.
  • Greets visitors.
  • Supports the creation of new claims assignments in appropriate systems.
  • Opens, indexes and sorts all mail (incoming and outgoing)
  • Opens, distributes and responds (as appropriate) to all incoming email in Branch email inbox.
  • Supports Service Center and Home Office reporting requirements.
  • Photocopies, faxes and scans documents as needed by service center personnel.
  • Assists and/or relieves other clerical personnel for vacation, sick leave or as deemed necessary.
  • Assists in and/or performs general clerical/secretarial duties necessary to accomplish daily service center activities.
  • Performs typing/keyboarding and data input functions.
  • Serves as a liaison between service center and corporate headquarters departments to provide direction for answering questions and solving problems.
  • Maintains vacation and sick leave records.
  • Prepares/transmits medical only Workers’ Compensation filings for Industry Commissions.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds the Crawford Code of Business Conduct at all times.


  • High school graduate or the equivalent combination of education and experience.
  • A minimum of five years of experience providing administrative support to management.
  • Strong attention to detail with the ability to multitask.
  • Intermediate Word and Excel Software Skills.
  • Basic PowerPoint Software Skills.
  • Alphabetical and numerical filing ability.
  • Standard business machines.
  • Accurate typing or keyboarding skills.
  • Good verbal and written communication skills.
  • Ability to coordinate work flow of other clerical employees

About Us

People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


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