Account Manager

CVS Health

Job Description

Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com

What We Do

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

The Account Manager is primarily responsible for providing outline scheduled services to assigned long term care facilities and owning immediate issue resolution in those facilities. This role reports to the Director, Account Management where responsibilities include conducting customer training and driving utilization of key Omnicare programs and services, meeting customer activity quotas and using CRM technology to ensure appropriate customer actions and follow up. You will be successful in this role by providing quality service through collaboration, respectful communication, partnership with those we serve, and anticipation of customer needs in accordance with customer agreements. The Account Manager will have the opportunity to impact our business via customer retention and driving new business.

Responsibilities include:

Minimizes at risk accounts and resolve customer issues immediately and communicates early warning signs of potential issues

Conduct customer training to support roll-out of services and in-house programs

Drive use of service by promoting programs and improve service opportunities

Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory

Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions to meet overall site goals and objective of improving customer experience

Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services

Participate in customer retention activities including, but not limited to, deep dives and calendar calls

Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines.

**The Account Managers territory includes the Minneapolis area**

Required Qualifications

At least two (2) years of experience in customer-facing positions

Medical experience

Ability to travel up to 80% of time

Valid drivers license and able to provide proof of insurance, if driving

Preferred Qualifications

Ability to travel overnight on occasion

Skilled nursing, assisted living facility or pharmacy operations industry a plus

Proficient in Microsoft Office to include Word, Excel and PowerPoint. Salesforce experience a plus.

Ability to function independently, possess flexibility, and the ability to work effectively with internal and external principals.

Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met.

Ability to build credible relationships with management teams and business partners.

Excellent collaboration skills and ability to influence others by offering solutions customized to each customer while ensuring the solutions delivered are of high quality and meet their expectations and needs

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Join us helping people on their path to better health! Our organization offers a benefit package including vacation and holiday paid time off, health/dental/vision insurance, work/life balance, employee discounted stock purchase program, 401K, tuition reimbursement, and employee discounts at all CVS stores.

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Req ID

1561181BR

Clinical Licensure Required

N/A

Job Category

Omnicare, Sales and Account Management

Business Area

CVS Health

Job Type (Expected Hours Category)

Full Time

Location – State/City

MN – Brooklyn Center

Location code

OF614

Street Address

4001 Lake Breeze Ave

City

Brooklyn Center

State

MN

Zip Code

55429

Country

United States

FLSA

Exempt

Requisition Template

Professional

Sourcing Requisition

No

No. of Positions

1

JR2019