Account Manager

CVS Health

Job Description

bswift is currently seeking an experienced Account Manager to join our direct Client Services Team.

The Account Manager (AM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswifts state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

The Account Manager (AM) will serve as the primary point of contact to our direct clients, internal team members and partners by helping implement and maintain client web sites. This individual will:

Help manage and provide technical guidance through the implementation of new client Web sites

Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log)

Test client sites for quality assurance; track and monitor the resolution of issues

Prepare and conduct technical/product presentations, demonstrations, and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.)

Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution

Maintain thorough understanding of all internal systems to respond to general and specialized client requests

Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates

Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems

Develop and implement fulfillment procedures

Lead and create agendas for client meetings (when CRM is not available)

Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout all phases of product life cycle

Manage workflow in the setup and maintenance of carrier and payroll feeds

Assist in sales and marketing activities as needed

Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude

Responsible for special projects as assigned

(NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARY)

Required Qualifications

A Bachelors Degree from a four-Year College or university; or equivalent combination of education and experience.

3+ Years of direct client and/or analyst experience preferred

Solid technical background

Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)

Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere

Must be able to quickly sort through complex subject material

Strong analytical skill set and ability to effectively use data for strategy

High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness

Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality

Must possess a passion for teamwork, client service and reaching business results through problem solving

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

Health and welfare benefits administration experience

Education

A Bachelors Degree from a four-Year College or university; or equivalent combination of education and experience.

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Req ID

1885465BR

Clinical Licensure Required

N/A

Job Category

Aetna

Business Area

Aetna

Job Type (Expected Hours Category)

Full Time

Location – State/City

IL – Chicago

Location code

AO048

Street Address

10 S Riverside Plaza

City

Chicago

State

IL

Zip Code

60606

Country

United States

FLSA

Exempt

Requisition Template

Professional

Sourcing Requisition

No

No. of Positions

1

JR2019