Accounts Receivable Coordinator

Borden Dairy

  • Full Time


The Accounts Receivable Coordinator is responsible for performing a variety of accounting duties in the Accounts Receivable Research & Resolution area according to established policies and procedures.

Primary responsibilities include reviewing and researching accounts receivable discrepancies. Applicant must be organized and detailed oriented. Experience working with receivables in a corporate, retail and/or wholesale environment helpful.


  • High School Diploma or equivalent required. Bachelor’s degree preferred
  • Minimum two (2) years of research, resolution and/or collections experience in a high volume environment
  • Understanding of credit and debit payments, general ledger codes and collections processes
  • ROSS, AS400/Green Screen and/or SAP financial system knowledge highly preferred
  • 10-key accuracy and speed
  • Ability to perform at a high level in a fast paced environment
  • Excellent communication skills (verbal, written)


  • Review and research accounts receivable discrepancies identified through cash application and determine resolution needed to correct the discrepancy. This process includes tracking discrepancies, running and reviewing exception reports, and working with other departments to ensure the discrepancy is valid
  • Communicate with customers (verbally, via email, letter or fax) to reconcile customer discrepancies (deductions). Communications will involve requesting past due payments and clarifying charge-backs, deductions and allowances
  • Prepare credit memos for any approved adjustments such as shortage, price discrepancy, prompt pay discount, promotion, damaged item credit, duplicate invoice, noncollectable write-off, etc. Checking supporting documents and backup in order to verify that over-credits do not occur
  • Prepare debit memos to invoice or re-invoice customers for any approved adjustments needed to correct the original invoice
  • Enlist the efforts of sales and senior management when necessary to accelerate the dispute resolution process
  • Accounting clerical duties such as filing, making collection phone calls and sending out past due correspondence (i.e. dunning letters)
  • Research payment history to assist Credit Analyst with credit reviews as needed
  • Research unapplied cash
  • Handles calls and concerns from internal and external customers regarding payments and deductions, research and back up information as needed