Care Management Associate

CVS Health

Job Description

You’ll play an essential role in assisting the nurses in the development of effective and efficient care coordination and self care for our members -The Care Management Associates will be responsible for making outreach calls to members who are eligible for our programs -Manage inbound call activity in a queue. -Initial review of tasks and other administrative type activities that support the unit .

Work hours after orientation 8:00-4:30 ET 3 day shifts, 1 evening shifts business unit closes at 11:00pm ET, shift may vary to meet business need. Friday late rotating shift. No holidays or weekends.

Required Qualifications

REQUIRED SKILLS: -The ideal candidate should have strong customer service skills -Effective communication, telephonic and organizational skills -Candidates will need effective time management, ability to manage multiple priorities -Strong teamwork skills -Must possess strong computer and keyboarding skills.

Preferred Qualifications

Knowledge of managed care

2-4 years experience in telephonic customer service preferred

Education

High school diploma or G.E.D. required

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Req ID

1691907BR

Clinical Licensure Required

N/A

Job Category

Aetna

Business Area

Aetna

Job Type (Expected Hours Category)

Full Time

Location – State/City

CT – Work from home

Location code

WFHCT

State

CT

FLSA

Non Exempt

Requisition Template

Professional

Sourcing Requisition

No

No. of Positions

1

JR2019