You’ll play an essential role in assisting the nurses in the development of effective and efficient care coordination and self care for our members -The Care Management Associates will be responsible for making outreach calls to members who are eligible for our programs -Manage inbound call activity in a queue. -Initial review of tasks and other administrative type activities that support the unit .
Work hours after orientation 8:00-4:30 ET 3 day shifts, 1 evening shifts business unit closes at 11:00pm ET, shift may vary to meet business need. Friday late rotating shift. No holidays or weekends.
REQUIRED SKILLS: -The ideal candidate should have strong customer service skills -Effective communication, telephonic and organizational skills -Candidates will need effective time management, ability to manage multiple priorities -Strong teamwork skills -Must possess strong computer and keyboarding skills.
Knowledge of managed care
2-4 years experience in telephonic customer service preferred
High school diploma or G.E.D. required
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Clinical Licensure Required
Job Type (Expected Hours Category)
Location – State/City
CT – Work from home
No. of Positions