We are looking for client-focused individuals to join our Aetna Account Management Team. As an Account Manager for the Aetna Integrated Business Unit, you will have the opportunity to learn and train in all 3 lines of business that we support. In this role, you will be responsible for serving as a consultative partner working directly with our medical team members helping to support all activities related to our clients’ pharmacy benefit plans (i.e. setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions, etc.).
Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability and professionalism on every interaction in a fast-paced account management environment. In this Account Manager role, you will also be provided 8 to 10 weeks of intensive training and mentoring in our Commercial, Medicare and Medicaid lines of business.
At least three years of experience in a client / customer service based environment or in a previous Account Manager role.
Knowledge of Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications.
Motivation to learn and grow with an organization.
Excellent client/customer service skills.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Ability to multitask- i.e., handle multiple projects / priorities on an ongoing basis.
Excellent interpersonal and collaborative skills with the ability to work in a team environment.
Able to work independently in a fast paced and changing work environment with quick turnaround.
Requires attention to detail and the ability to meet deadlines with a variety of responsibilities.
Ability to work effectively with multiple functional areas.
Ability to exercise professional judgment in anticipating, analyzing and resolving client issues.
Ability to creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist.
Ability to analyze and interpret general business periodicals, professional journals and business correspondence.
Ability to travel 10 -15%
Knowledge of Prescription Benefit Management industry helpful but not required
High School Diploma or GED required
Bachelors Degree required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Clinical Licensure Required
Sales and Account Management
Job Type (Expected Hours Category)
Location – State/City
AZ – Work from home
No. of Positions