Account Director

Merkle Inc

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 4,400 employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.

Job Description

The Account Director manages the day to day client relationships. This individual also manages Merkle teams from shared services (e.g., CRM, Analytics, Technology, etc.) who will help identify, drive, and implement solutions for our client.

Account Directors are expected to establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management. The role is focused on flawless service and delivery on client projects. This particular role requires deep expertise in financial services.

Account Directors have a deep understanding of their clients business and are able to interpret and lead client discussions on current engagements and new opportunities. Account Directors drive new business by ensuring key program goals are met and collaborate and lead others to provide best in class work.

Key Responsibilities

· Proven track record of creating happy customers. Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work product and cultivating strong client relationships.

· Proactively manages the business, leading staffing and resource management, financial reporting and forecasting, solution development, marketplace and thought leadership to ensure client work is efficiently executed and delivered flawlessly with an eye on growth

  • Drives business development and growth of existing accounts and may participate in the new business development efforts as well
  • Successfully manage people and create opportunities for growth and development throughout team; coaches and mentors internal team members for career growth
  • Consistently demonstrates financial acumen through ensuring revenue and profitability targets are met on accounts. Responsible for project-level P&L


· Proven track record delivering for clients Own overall client satisfaction and the continuing growth and evolution of the clients.

· 5-7 years of client services/account management in a direct marketing agency with a focus on financial services clients. Client side experience must include a leadership role.

· Experience managing large, complex, multi-million dollar accounts with strategy, analytics, digital and creative and media components

· Excellent ability to manage client relationships, especially sensitive issues, and effectively problem solve

· Strong experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, invoicing, reporting your financials to company executives, etc.

· Should be financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs (i.e. Salesforce). Responsible for profit and loss on an account.

· Solid understanding of all key channels (e-mail, Web, Direct Mail, and other Digital services etc.,)

· Ability to analyze problems and produce a viable solution

· Ability to multi-task and work well in a fast changing environment

· Excellent written and verbal communication skills

· Bachelor’s degree required

Additional Information

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the “Company“) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.