Account Supervisor

Moxie

Company Description

About Moxie:

Moxie (www.moxieusa.com) is a modern marketing solutions agency that expertly leverages the value of channel, data, content and technology to help our clients grow with unprecedented pace. Founded in 2000, Moxie has over 400 talented employees in Atlanta, Los Angeles, New York and Pittsburgh and is a transformational component of Publicis Media. Moxie’s client roster includes Verizon, The Coca-Cola Company, Porsche, Ainsworth Pet Nutrition, TGI Fridays, American Cancer Society, Home Shopping Network, Walmart and Delta Air Lines.

Job Description

Overview:

The Account Supervisor is responsible for driving Moxie’s business forward by providing alternative ways to innovate against key client goals/objectives. This individual works in conjunction with the Account Director and Vice President on various client deliverables spanning across multiple consumer segments and manages several junior staff members on day to day activities. This role reports directly into the Account Director and Vice President.

Role Objectives

:Work with clients to implement best in class strategy, business rules, and creative briefs for digital campaigns

Route and oversee creative process, partnering/coordinating with the creative agency and as well as internal analytics/technology teams

Consult with discipline leads and collaborate with creative, analytics and tech team members to build best in class solutions for individual campaigns

Ensure the timely handoff of various client deliverables

Responsible for collaborating with partnering agencies though out the entire planning process to ensure that deliverables are released to client and deployed to market

Perform “look-back” analysis on campaigns and programs -monthly, yearly and on an ad-hoc basis

Keep accurate records of campaigns and overall performance, tracking and benchmarking against project scope

QA all deliverables being sent to client or being deployed to marketing an accurate manner

Create and perform campaign testing (SL, creative, format, etc.) to systematically improve overall performance of current and future campaigns

Work with Account Director to plan growth of each business segment assigned

Help onboard, train and guide other team members as needed

Understand business at agranular level and provide recommendations (weekly, monthly) on how to adapt/change in accordance with evolving business needs

Continually identify areas of improvement within internal and external teamsand provide recommendations to Account Director

Expected to understand program results and work with analytics on your and other team member’s programs to develop optimization recommendations and proactively work with analytics team to develop new reports and dashboards and actively look for opportunities for new insights

Supervise and manage direct and/or indirect reports

Work with Account Director and Vice President to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings

Help handle day-to-day escalations for all programs

Step in for Account Director where needed

Assist with annual planning, program evaluations, enhancement recommendations, etc.All other duties as assigned

Qualifications:

B.A. or B.S. in Marketing, Advertising or related field

6+ years of experience in Brand Management, Marketing, Advertising or Account/Client Management

Enthusiasts of the brand and category to which they’re assigned

Must be passionate about advertising and the digital space

Embody a competitive spirit for both Moxie, our clients, andoutput of innovative work

Tactful and diplomatic communicator -Internally and Externally Formal written, informal written, verbal. Ability to communicate complex information in easy-to-understand terms

Some demonstrated experience in crisis and issue management

Skilled in presenting to mid-to-high level clients

Able to actively build and maintain good working relationships with clients and colleagues

Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved

Additional Information

All your information will be kept confidential according to EEO guidelines.

JR2019