Administrative Assistant I

Pioneer Human Services

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for an Administrative Assistant with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

Who we are

We are a social enterprise that partners with communities to transform society by honoring the humanity of people, reducing the impact of discriminatory mass incarceration and empowering people to live safe, healthy, productive lives through inspiration, affirmation and by overturning barriers.

For over 50 years we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 50+ locations across Washington State that provides a chance for change to over 3,000 people on any given day.

Pioneer Counseling-Emerson Clinic is open to serve all adults seeking recovery support. The clinic provides intensive outpatient services to individuals struggling with substance use disorders and counseling for clients with mental health issues. The program also has a co-occurring program for individuals with concurrent mental health and substance use disorders. In addition, the clinic has a peer specialist to help clients with their needs in the community

What you’ll do

The Administrative Assistant will work at our Spokane Emerson Clinic. Provide administrative and clerical support to the unit. Be an active listener to client needs and concerns; provide customer service to visitors, staff, and incoming calls; monitor facility activities on main level, taking actions and making notifications when necessary. This position supports the division goals by maintaining contract compliance by maintaining client safety and unit security while also completing documentation for services provided. Additional duties include:

  • Present an approachable, supportive demeanor to visitors consistent with the vision and the core values of Pioneer Human Services. Treat all visitors and staff with respect and dignity. Maintain and respect privacy and confidentiality in a relationship to both visitors and service providers.
  • To answer phones in a professional manner and direct the calls to the appropriate location. Document all phone messages taken and deliver them to the intended recipient.
  • Greet visitors and have them sign in. Locate service providers for visitors.

What you’ll bring

  • High School Diploma/GED.
  • At least one year of experience delivering excellent customer service.
  • At least one year experience in human services, preferably working with homeless adults, economically disadvantaged, mentally ill, or chemically dependent.
  • Prefer experience working with individuals with mental illness, substance abuse disorders, and/or criminal histories.

What we offer

Competitive industry compensation and a generous benefit plan that includes:

  • Medical, vision, prescription, dental and flexible spending account (FSA).
  • Tuition assistance program: Pioneer pays 100% of the tuition for a bachelor’s degree, and 50% for graduate programs.
  • Retirement plan: Pioneer contributes 3.5% of an employees’ annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
  • Employee recognition programs: gift cards, additional time off, weekend getaways and more.
  • Public transportation discount.
  • Employee assistance program (EAP).

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEO is the law poster EEO is the law poster supplement

Pioneer Human Services is a Drug-Free Company

In addition to pre-employment drug screening, Pioneer reserves the right to conduct random sample alcohol or drug testing of all employees. Please note that our drug-free policy includes marijuana and there are no exceptions for those with medical marijuana prescriptions.

Vaccine Mandates

Pursuant to Proclamations issued by Washington’s Governor and company policy, all new employees who start on or after October 18, 2021, must be fully vaccinated against COVID-19 and supply proof of vaccination status prior to commencing work as a condition of employment, unless the employee is entitled to an accommodation for disability-related or religious reasons or is otherwise exempt under applicable federal, state, or local law. If you have any questions, contact Human Resources at jobs@p-h-s.com.

JR2019