Account Service Manager


Chubb Global Services – North America manages the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network.

Under limited supervision, work within the Account Management Service team to perform a variety of responsibilities and tasks required as part of a Chubb Controlled Master Program.

Responsibilities include:

  • Review and set-up New Business and Renewal Multinational programs based on information received from Underwriters within the established timeframes and quality standards of Chubb Global Services
  • Prepare program implementation notice and policy issuance instructions
  • Premium invoicing and registrations
  • Issuance of claims bulletins
  • Obtaining local quotes
  • Management of local policy delays related to the Referral Office
  • Track issuance of local invoices, policies, certificates, and premium payments
  • Maintain electronic files according to established protocols
  • Maintain account checklists within established standards for monthly metrics reporting
  • Communicate and escalate open items as required to ensure resolution and “end to end” account management
  • Update/complete MAX tasks, including delay reasons, within required timeframes
  • Research and respond to requests from Underwriting, CGS supporting units, and Network Partner Company offices
  • Build and develop a close working relationship with all internal and external customers
  • Participate in account related meetings as required (i.e. Binding, Account Status, Pre-Renewal and Stewardship meetings)
  • Excellent organizational skills and ability to handle multiple priorities
  • College degree in Accounting or Finance or comparable business experience
  • Strong analytical skills, attention to detail, and proficiency in reconciliation work
  • Intermediate/Advanced knowledge of Excel, Word, and Access
  • Excellent written and oral communication skills
  • Ability to quickly establish strong working relationships and instill confidence with external customers, team members and all levels of management
  • Able to work effectively in a team environment
  • Ability to operate with a minimum of structure and capable of working/participating in an environment which is constantly changing
  • High commitment to quality. Willing to take responsibility for assigned accounts and the processes which support the success of that account
  • Ability to work under pressure and within established departmental standards and timetables